Monthly maintenance updates will occur on Thursday, May 15th, 5:00 p.m. - 10:00 p.m. This includes our monthly mandatory security patches for all services. Users may experience intermittent downtime.
Help Desk Hours
Summer Help Desk Hours Beginning Sunday, May 4th:
Monday - Friday: 7:00 a.m. - 6:00 p.m.
Saturday & Sunday: Noon - 5:00 p.m.
Closed May 26th in observance of Memorial Day
The ITS Client Portal Is Getting a Redesign!
The new portal will launch on May 30th and will feature a cleaner layout and enhanced tools to make finding support options faster and easier. If you have any questions on go-live day or after, please contact the ITS Computer Help Desk.
Canvas End-of-Semester Checklist
In Gradebook, set a grade of 0 for missing submissions. If you need to "excuse" a student's lack of submission, enter EX in the gradebook to remove that grade from the student's grade calculations.
Download and save a copy of your course gradebooks.
Review your course and fix any mechanical and technical problems with the course content, videos, links, tool use, etc.
Reflect on what went well and note any assignments and content that require refinement.
Contact the ITC if you need assistance creating Incomplete sections.
SharePoint End-of-Semester Checklist
Update content (e.g. dates, point of contact, pictures, etc.).
The new UT Verse website is your gateway to learning more about UT Verse. You can read and watch tutorials, and discover how to make the most of UT Verse. Bookmark this page for the latest updates.
RingCentral
A recent software update has added additional screens to our Polycom Ring Central phones. You can now add more contacts to quickly call and see their status using these additional pages. However, you can only answer lines (with appropriate permission) on the main screen. To add additional contacts, add them to the HUD in the RingCentral desktop or web apps, or you can add them from the web management console. Do not add them directly to the phone as they will not show up on your app and will not transfer between devices if you have to have your phone replaced.
Were You Phished or Spammed?
Unwanted emails sometimes end up in your inbox, and it's helpful to know the differences between these types of emails.
Phishing emails are a common form of social engineering attack that use psychological manipulation to trick users into doing something they normally wouldn't or shouldn't do such as providing credentials or other sensitive information. These emails are inherently malicious because their intent is to deceive to gain information, money, or unauthorized access to systems.
Some common attributes of a phishing email include:
First time or infrequent sender,
Emails with this banner, "You don't often get email from no-replyakgm6-jogvguq9@stumble.com. Learn why this is important."
From: UTM IT Services mealplans@stu.school.edu.au
Generic greeting such as "Hello," "Dear user," "Dear customer," etc.
Links to online forms asking for credentials or other sensitive information
Spam emails are simply unsolicited bulk emails that are sent out to thousands of email addresses. These are typically annoying and not inherently malicious. They are commercial in nature and often promote products or services.
To report Phishing and Spam emails, use Outlook's Built-in Reporting Feature that allows you to choose the "Report phishing" for phishing emails or "Report Junk" for spam emails. If you are unsure if an email is phishing or spam, forward it to abuse@utm.edu or contact the Help Desk at 731-881-7900.
ITC Training Schedule for May
Looking for some dedicated time to improving your Canvas Courses or SharePoint site? Log in to Runway to view the upcoming session descriptions and to register for upcoming trainings. Want to ask a few questions about Canvas? Contact the ITC at x7877 or at itc@utm.edu.
