Monthly maintenance updates will occur on Thursday, February 20, 5:00 p.m. - 10:00 p.m. This includes our monthly mandatory security patches for all services. Users may experience intermittent downtime.
RingCentral: Calls Not Coming Through?
With RingCentral, faculty and staff can customize their incoming call flows. Some flows, however, can be confusing. For example, we have received several tickets from users stating that people are going straight to voicemail. We investigated and found that the user had enabled the "Greet caller with a message" feature in the incoming call flow, using either the default or a custom-recorded message. When someone calls you and receives this message, they often assume it is voicemail and hang up rather than listening or waiting to ring through to you. Because of this, we do not recommend enabling the "Greet caller with a message" feature on your incoming calls. For more information on customizing your incoming calls, refer to this support article.
Protect Your University Account: Stay Vigilant with Duo Pushes
If you receive an unexpected Duo push notification, it could mean someone else has your password and is attempting to access your university account without your knowledge.
Duo was implemented to ensure that only you can access your account, but this protection is only effective if you verify every push request before approving it. Accepting a fraudulent push can compromise your security. Stay alert and always confirm the source of Duo notifications.
In December 2024, UT Knoxville rolled out UT Verse AI Assistant, which is available to UTM faculty, staff, and students at no extra cost. Developed at UT Knoxville, UT Verse AI Assistant is a cutting-edge tool designed to transform the UT campuses' technological interactions in research, processes, and workflows. It is a robust and secure AI tool that is tailored to meet the unique needs of the university community. It offers customizable features that allow users to create, manage, and share AI Assistants with personalized names, avatars, personalities, and instructions, streamlining various tasks and improving productivity.
Resources about UT Verse and UT Verse AI Assistant:
Faculty and students will notice a Search tool at the top right of their Canvas pages and in their Course Menu. With this tool, faculty and students can search their instance of Canvas to find content related to a specific topic. Contact the ITC if you have any questions.
ITC Training Schedule for February
February is a good time to learn how to build question banks, create productive discussions, and how to incorporate Canvas Studio videos into your online and hybrid courses. Log in to Runway to view the session descriptions and to register for upcoming trainings. Want to ask a few questions about Canvas? Contact the ITC at x7877 or at itc@utm.edu.
